View replies to our Frequently Asked Questions (FAQs).


Our box office is located in our Rochester office. Visit us at 1530 Greenview Dr. SW, Suite 120, Rochester MN 55902. You can also order by phone at 507.286.8742 or by email at

*Note: Mayo Civic Center Box Office does not sell tickets to any Rochester Symphony events

You may EXCHANGE tickets directly for another concert, or receive a voucher to use the ticket at an upcoming concert within the same season. You may also return tickets as a tax-deductible donation to Rochester Symphony.

Ticket exchanges and returns for vouchers or donations must be made with a minimum of 24 hours prior to the performance. Make arrangements by phone at 507.286.8742 or by email at

We are unable to offer refunds for tickets.

Yes. If tickets are still available, they will be sold beginning one hour before each concert. Look for the box office table near the entrance to the concert.

*Note: You can purchase tickets online through our website up until one hour before each concert.

Stop by the box office to have your ticket reprinted or to simply find your seat. Or, if you have your ticket on your phone you may simply show that to an usher for seating.

Yes. Adult tickets purchased in a group of 6 or more are eligible for a group discount. Contact our box office to purchase or for more information at 507.286.8742 or

As of 2019/20, Rochester Symphony charges ticket fees. The fee is the direct cost charged to RS for processing tickets through our ticketing service. No ticket fees are charged for season subscriptions.

Fee Scale:
$1.00, youth/student
$3.00, B-level seating
$4.00, A-level seating
$0.00, season subscriptions



Our staff will continue to follow Olmsted County's COVID-19 community level and make changes to attendance policies prior to each concert according to public health recommendations.

Please do not attend if you have symptoms of a contagious illness such as fever or cough.

We recommend arriving at least 30 minutes before a concert to allow time to park, pass a quick security inspection as you enter, find your seat and look through the program book. This also allows time to hear our musicians warm up on stage.

Rochester Symphony does not have a dress code. As our concerts are social occasions, we hope our attendees will wear what makes them comfortable. However, we often see our audience in dressy casual, business or semi-formal attire.

Though our concerts can vary in length depending on music selection, most concerts are around two hours in length including the short intermission roughly halfway through.

In general, there are two reasons to applaud during a symphony concert: to welcome musicians to the stage and to show appreciation at the conclusion of a piece. The concert will officially begin when the concertmaster (first chair of the first violin section), conductor and soloists, if any, enter the stage. This is the first time to applaud.

At the end of the last movement (concluding the entire piece) is the next time to applaud. To review how many movements a piece has, refer to the program book.

Ticketholders arriving after the concert has begun (or those wishing to re-enter after leaving during the performance) will be instructed to wait outside the concert hall. Ushers will only allow re-entrance between breaks in movements or pieces to avoid disrupting the performance.

We ask that you only leave the concert hall between breaks in movements or pieces, being as quiet and inconspicuous as possible.

Children who are able to sit through a standard-length concert without disrupting others are always welcome. We also offer Free Family Previews of several concerts designed with young children in mind.

Regardless of age, every attendee must have a ticket, sit in a seat independently and be able to sit through the entire performance.

Rochester Symphony loves to see our audience members sharing experiences on social media! We encourage taking pictures without flash, checking in on Facebook and snapping Instagram selfies at any time except during the performance.

During the performance, phones must be silenced. Please be aware that light emanating from phone screens can easily disrupt the enjoyment of those seated around you in a darkened hall. Recording of performances via camera, video recorder, cell phone, audio tape or any other electronic device is prohibited due to legal music licensing agreements.

Intermission is approximately 15 minutes.

Yes. Rochester Symphony is ADA compliant. We are committed to making the symphony accessible to all. For any special assistance, contact us at 507.286.8742.

507.286.8742 |